Career Advancement Programme in ISO 20000-1:2018 Lead Auditor Training
-- viewing nowISO 20000-1:2018 Lead Auditor Training Develop the skills to successfully audit organizations for IT service management (ITSM) standards. This training is designed for IT professionals and auditors who want to become certified lead auditors for ISO 20000-1:2018.
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About this course
Gain expertise in IT service management audits, including planning, conducting, and reporting on audits.
Understand the requirements of ISO 20000-1:2018 and how to apply them in real-world scenarios.
Learn from experienced instructors and gain hands-on experience with audit tools and techniques.
Take your career to the next level with this comprehensive training program.
Explore our ISO 20000-1:2018 Lead Auditor Training and discover how to become a certified lead auditor.
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Course details
•
Service Management System (SMS) - Understanding the foundation of ISO 20000-1:2018, including its structure, principles, and key concepts. •
Continual Service Improvement (CSI) - Identifying and implementing improvements to the SMS, ensuring ongoing service quality and customer satisfaction. •
Service Desk Management - Effective management of the service desk, including incident, problem, and request management, to ensure efficient service delivery. •
Change Management - Coordinating and implementing changes to the SMS, minimizing disruptions to services and ensuring business continuity. •
Release and Deployment Management - Planning, coordinating, and controlling the release and deployment of new or changed services, ensuring alignment with business objectives. •
Service Level Management (SLM) - Defining, managing, and monitoring service level agreements (SLAs) to ensure customer expectations are met and service quality is maintained. •
Capacity Management - Identifying, analyzing, and managing service capacity to ensure it meets business needs, minimizing waste, and optimizing resource utilization. •
IT Service Continuity Management (ITSCM) - Ensuring the availability of IT services by developing and implementing business continuity and disaster recovery plans. •
Information Security Management (ISM) - Protecting IT services and data from unauthorized access, use, disclosure, disruption, modification, or destruction, ensuring confidentiality, integrity, and availability. •
Supplier Management - Identifying, evaluating, and managing suppliers to ensure they meet the required service standards, quality, and reliability.
Service Management System (SMS) - Understanding the foundation of ISO 20000-1:2018, including its structure, principles, and key concepts. •
Continual Service Improvement (CSI) - Identifying and implementing improvements to the SMS, ensuring ongoing service quality and customer satisfaction. •
Service Desk Management - Effective management of the service desk, including incident, problem, and request management, to ensure efficient service delivery. •
Change Management - Coordinating and implementing changes to the SMS, minimizing disruptions to services and ensuring business continuity. •
Release and Deployment Management - Planning, coordinating, and controlling the release and deployment of new or changed services, ensuring alignment with business objectives. •
Service Level Management (SLM) - Defining, managing, and monitoring service level agreements (SLAs) to ensure customer expectations are met and service quality is maintained. •
Capacity Management - Identifying, analyzing, and managing service capacity to ensure it meets business needs, minimizing waste, and optimizing resource utilization. •
IT Service Continuity Management (ITSCM) - Ensuring the availability of IT services by developing and implementing business continuity and disaster recovery plans. •
Information Security Management (ISM) - Protecting IT services and data from unauthorized access, use, disclosure, disruption, modification, or destruction, ensuring confidentiality, integrity, and availability. •
Supplier Management - Identifying, evaluating, and managing suppliers to ensure they meet the required service standards, quality, and reliability.
Career path
| **Career Role** | Description |
|---|---|
| **IT Project Manager** | Oversees IT projects from initiation to delivery, ensuring they are completed on time, within budget, and meet the required quality standards. |
| **Quality Assurance Manager** | Responsible for ensuring that IT services meet the required quality standards, identifying and mitigating risks, and implementing process improvements. |
| **Service Desk Manager** | Manages the service desk, providing support to customers and ensuring that issues are resolved efficiently and effectively. |
| **IT Service Manager** | Oversees the delivery of IT services, ensuring that they are aligned with business objectives and meet the required quality standards. |
| **Business Analyst** | Works with stakeholders to identify business needs and develops solutions to address them, ensuring that IT services are aligned with business objectives. |
| **Technical Writer** | Creates user documentation and other technical materials to support IT services, ensuring that they are clear, concise, and accurate. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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CAREER ADVANCEMENT PROGRAMME IN ISO 20000-1:2018 LEAD AUDITOR TRAINING
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who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
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