Executive Certificate in ISO 20000-1:2018 IT Service Auditor Training
-- viewing nowISO 20000-1:2018 is a globally recognized standard for IT service management. This Executive Certificate in ISO 20000-1:2018 IT Service Auditor Training is designed for IT professionals and auditors who want to enhance their skills in assessing and improving IT service management systems.
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About this course
Gain expertise in auditing IT service management systems and ensure compliance with industry standards.
Key Takeaways:
- Understand the principles and requirements of ISO 20000-1:2018
- Develop skills in conducting audits and assessments
- Learn to identify and address gaps in IT service management systems
Take the first step towards becoming a certified IT service auditor and enhance your career prospects.
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Course details
•
Introduction to ISO 20000-1:2018 IT Service Management System (ITSM) - This unit provides an overview of the ISO 20000-1:2018 standard, its benefits, and the importance of IT service management in today's organizations. •
Understanding the ISO 20000-1:2018 Service Management System (SMS) - This unit delves into the structure and components of an ISO 20000-1:2018 SMS, including the service portfolio, service level management, and continuous improvement. •
IT Service Continuity and Disaster Recovery (ITSC/DR) - This unit focuses on the importance of IT service continuity and disaster recovery in ensuring business continuity and minimizing downtime. •
IT Service Measurement and Reporting (ITSMR) - This unit covers the principles and best practices of IT service measurement and reporting, including key performance indicators (KPIs) and service level agreements (SLAs). •
IT Service Request Management (ITSRM) - This unit explores the process of managing IT service requests, including request creation, assessment, and fulfillment. •
IT Service Level Management (ITSLM) - This unit discusses the importance of IT service level management in ensuring that IT services meet the required service levels and expectations. •
IT Service Portfolio Management (ITSPM) - This unit covers the process of managing the IT service portfolio, including service catalog management, service lifecycle management, and service retirement. •
IT Service Continuity and Availability (ITSC/A) - This unit focuses on the principles and best practices of IT service continuity and availability, including business impact analysis and risk management. •
IT Service Quality Management (ITSQM) - This unit explores the process of managing IT service quality, including service quality planning, service quality assurance, and service quality improvement. •
IT Service Auditor Training and Certification - This unit provides an overview of the IT service auditor role, including the skills and knowledge required, and the certification process for IT service auditors.
Introduction to ISO 20000-1:2018 IT Service Management System (ITSM) - This unit provides an overview of the ISO 20000-1:2018 standard, its benefits, and the importance of IT service management in today's organizations. •
Understanding the ISO 20000-1:2018 Service Management System (SMS) - This unit delves into the structure and components of an ISO 20000-1:2018 SMS, including the service portfolio, service level management, and continuous improvement. •
IT Service Continuity and Disaster Recovery (ITSC/DR) - This unit focuses on the importance of IT service continuity and disaster recovery in ensuring business continuity and minimizing downtime. •
IT Service Measurement and Reporting (ITSMR) - This unit covers the principles and best practices of IT service measurement and reporting, including key performance indicators (KPIs) and service level agreements (SLAs). •
IT Service Request Management (ITSRM) - This unit explores the process of managing IT service requests, including request creation, assessment, and fulfillment. •
IT Service Level Management (ITSLM) - This unit discusses the importance of IT service level management in ensuring that IT services meet the required service levels and expectations. •
IT Service Portfolio Management (ITSPM) - This unit covers the process of managing the IT service portfolio, including service catalog management, service lifecycle management, and service retirement. •
IT Service Continuity and Availability (ITSC/A) - This unit focuses on the principles and best practices of IT service continuity and availability, including business impact analysis and risk management. •
IT Service Quality Management (ITSQM) - This unit explores the process of managing IT service quality, including service quality planning, service quality assurance, and service quality improvement. •
IT Service Auditor Training and Certification - This unit provides an overview of the IT service auditor role, including the skills and knowledge required, and the certification process for IT service auditors.
Career path
| **Career Role** | Description | Industry Relevance |
|---|---|---|
| IT Service Auditor | Conduct audits to ensure IT service management processes meet industry standards, identify areas for improvement, and provide recommendations for enhancements. | Highly relevant to IT service management, ensuring compliance with ISO 20000-1:2018 standards. |
| IT Project Manager | Oversee IT projects from initiation to delivery, ensuring timely completion, within budget, and meeting stakeholder expectations. | Essential for IT project management, aligning with ISO 20000-1:2018's service management processes. |
| IT Service Manager | Responsible for IT service management, ensuring alignment with organizational goals, and providing strategic direction for IT service delivery. | Critical for IT service management, reflecting the importance of service management processes in ISO 20000-1:2018. |
| IT Consultant | Provide expert advice on IT service management, helping organizations improve their service management processes and achieve business objectives. | Relevant to IT service management, offering expertise in service management processes and best practices. |
| Quality Assurance Engineer | Develop and implement quality assurance processes to ensure IT services meet organizational and regulatory requirements. | Important for IT service quality, reflecting the need for quality assurance processes in ISO 20000-1:2018. |
| IT Service Desk Manager | Oversee the IT service desk, ensuring timely and effective resolution of customer incidents and requests. | Relevant to IT service management, focusing on customer service and incident management. |
| Business Analyst | Work with stakeholders to identify business needs and develop solutions to improve IT services and support business objectives. | Essential for IT service management, aligning with business needs and objectives. |
| IT Security Specialist | Develop and implement IT security measures to protect organizational data and systems from cyber threats. | Critical for IT security, reflecting the importance of security measures in ISO 20000-1:2018. |
| Data Analyst | Analyze data to identify trends, patterns, and insights that inform IT service management decisions and business strategies. | Relevant to IT service management, using data to inform decisions and drive business outcomes. |
| IT Support Specialist | Provide technical support to customers, resolving IT-related issues and ensuring timely resolution. | Essential for IT service management, focusing on customer support and incident resolution. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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EXECUTIVE CERTIFICATE IN ISO 20000-1:2018 IT SERVICE AUDITOR TRAINING
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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