Professional Certificate in ISO 20000-1:2018 IT Service Management Auditor Training
-- viewing nowISO 20000-1:2018 is the international standard for IT service management (ITSM). This IT Service Management Auditor Training is designed for professionals who want to assess and improve the IT service management system of an organization.
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About this course
Our training is ideal for IT auditors, service managers, and anyone involved in IT service management.
Key Takeaways:
- Understand the principles and best practices of IT service management
- Learn how to conduct effective audits and assessments
- Gain knowledge of the ISO 20000-1:2018 standard and its application
By the end of this training, you will be able to identify and address gaps in an organization's IT service management system, ensuring compliance with the ISO 20000-1:2018 standard.
Don't miss this opportunity to enhance your skills and knowledge in IT service management auditing. Explore our Professional Certificate in ISO 20000-1:2018 IT Service Management Auditor Training today and take the first step towards a successful career in ITSM.
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Course details
•
Introduction to ISO 20000-1:2018 IT Service Management Auditor Training - Understanding the framework and its application in IT service management. •
Service Strategy - Defining the service strategy and its alignment with business objectives, including service portfolio management and service level management. •
Service Design - Designing IT services that meet business requirements, including service catalog management and service asset and configuration management. •
Service Transition - Ensuring smooth transition of IT services, including change management, release and deployment management, and service validation and testing. •
Service Operation - Delivering IT services efficiently, including event management, incident management, and problem management. •
Continual Service Improvement - Identifying and implementing improvements to IT services, including service reporting and continual service improvement. •
IT Service Management Auditor Training - Understanding the role of the auditor and the audit process, including audit planning, audit execution, and audit reporting. •
ISO 20000-1:2018 Audit Criteria - Understanding the audit criteria and the requirements for IT service management, including service management system (SMS) requirements and audit evidence. •
IT Service Management Auditor Tools and Techniques - Using tools and techniques to support the audit process, including audit software and risk assessment methodologies. •
Best Practices for IT Service Management Audits - Applying best practices to ensure effective and efficient audits, including audit planning, audit execution, and audit reporting.
Introduction to ISO 20000-1:2018 IT Service Management Auditor Training - Understanding the framework and its application in IT service management. •
Service Strategy - Defining the service strategy and its alignment with business objectives, including service portfolio management and service level management. •
Service Design - Designing IT services that meet business requirements, including service catalog management and service asset and configuration management. •
Service Transition - Ensuring smooth transition of IT services, including change management, release and deployment management, and service validation and testing. •
Service Operation - Delivering IT services efficiently, including event management, incident management, and problem management. •
Continual Service Improvement - Identifying and implementing improvements to IT services, including service reporting and continual service improvement. •
IT Service Management Auditor Training - Understanding the role of the auditor and the audit process, including audit planning, audit execution, and audit reporting. •
ISO 20000-1:2018 Audit Criteria - Understanding the audit criteria and the requirements for IT service management, including service management system (SMS) requirements and audit evidence. •
IT Service Management Auditor Tools and Techniques - Using tools and techniques to support the audit process, including audit software and risk assessment methodologies. •
Best Practices for IT Service Management Audits - Applying best practices to ensure effective and efficient audits, including audit planning, audit execution, and audit reporting.
Career path
IT Service Management Auditor Career Statistics
| **Career Role** | Description | Industry Relevance |
|---|---|---|
| IT Service Management Auditor | Conduct audits to ensure IT service management systems meet industry standards and organizational requirements. | Highly relevant to IT service management, with a strong focus on auditing and compliance. |
| IT Service Manager | Oversee the planning, delivery, and maintenance of IT services to meet organizational needs. | Essential for IT service management, with a focus on service delivery and management. |
| IT Service Manager - ISO 20000 | Lead the implementation and maintenance of an IT service management system that meets ISO 20000 standards. | Highly relevant to IT service management, with a focus on ISO 20000 compliance and certification. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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PROFESSIONAL CERTIFICATE IN ISO 20000-1:2018 IT SERVICE MANAGEMENT AUDITOR TRAINING
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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