Global Certificate Course in ISO 20000-1:2018 IT Service Management Auditor Training
-- viewing nowThe ISO 20000-1:2018 standard is a widely adopted framework for IT service management, and this course is designed to equip auditors with the necessary skills to assess and improve service management systems. Targeted at IT service management professionals and auditors, this course provides a comprehensive understanding of the ISO 20000-1:2018 standard, its principles, and best practices.
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About this course
Through a combination of lectures, case studies, and practical exercises, learners will gain hands-on experience in auditing IT service management systems and identifying areas for improvement.
Upon completion, learners will be able to conduct effective audits, identify compliance risks, and provide recommendations for improvement.
Don't miss this opportunity to enhance your skills and knowledge in IT service management auditing. Explore the course details and start your journey to becoming a certified ISO 20000-1:2018 auditor today!
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Course details
•
Introduction to ISO 20000-1:2018 IT Service Management System (ITSM)
This unit provides an overview of the ISO 20000-1:2018 standard, its benefits, and the importance of IT service management in today's organizations. •
Service Strategy and Service Portfolio Management
This unit focuses on the service strategy and service portfolio management processes, including service level management, service continuity management, and service valuation. •
Service Design and Transition
This unit covers the service design and transition processes, including service catalog management, service asset and configuration management, and release and deployment management. •
Service Operation and Continuity Management
This unit focuses on the service operation and continuity management processes, including event management, incident management, and problem management. •
Service Level Management and Supplier Management
This unit covers the service level management and supplier management processes, including service level agreement (SLA) management and supplier performance management. •
Information Security Management and Risk Management
This unit focuses on the information security management and risk management processes, including information security policy, risk assessment, and risk treatment. •
Continual Service Improvement and Measurement
This unit covers the continual service improvement and measurement processes, including service reporting, service measurement, and service review. •
IT Service Management Auditor's Role and Responsibilities
This unit provides an overview of the IT service management auditor's role and responsibilities, including audit planning, audit execution, and audit reporting. •
ISO 20000-1:2018 Certification and Implementation
This unit focuses on the ISO 20000-1:2018 certification and implementation process, including certification requirements, implementation planning, and implementation monitoring. •
Best Practices for IT Service Management Auditor Training
This unit provides best practices for IT service management auditor training, including training content, training delivery, and training evaluation.
Introduction to ISO 20000-1:2018 IT Service Management System (ITSM)
This unit provides an overview of the ISO 20000-1:2018 standard, its benefits, and the importance of IT service management in today's organizations. •
Service Strategy and Service Portfolio Management
This unit focuses on the service strategy and service portfolio management processes, including service level management, service continuity management, and service valuation. •
Service Design and Transition
This unit covers the service design and transition processes, including service catalog management, service asset and configuration management, and release and deployment management. •
Service Operation and Continuity Management
This unit focuses on the service operation and continuity management processes, including event management, incident management, and problem management. •
Service Level Management and Supplier Management
This unit covers the service level management and supplier management processes, including service level agreement (SLA) management and supplier performance management. •
Information Security Management and Risk Management
This unit focuses on the information security management and risk management processes, including information security policy, risk assessment, and risk treatment. •
Continual Service Improvement and Measurement
This unit covers the continual service improvement and measurement processes, including service reporting, service measurement, and service review. •
IT Service Management Auditor's Role and Responsibilities
This unit provides an overview of the IT service management auditor's role and responsibilities, including audit planning, audit execution, and audit reporting. •
ISO 20000-1:2018 Certification and Implementation
This unit focuses on the ISO 20000-1:2018 certification and implementation process, including certification requirements, implementation planning, and implementation monitoring. •
Best Practices for IT Service Management Auditor Training
This unit provides best practices for IT service management auditor training, including training content, training delivery, and training evaluation.
Career path
IT Service Management Auditor Career Statistics
| **Career Role** | Description | Industry Relevance |
|---|---|---|
| IT Service Management Auditor | Conduct audits to ensure IT service management processes meet organizational requirements and industry standards. | High demand in the UK, with a median salary range of £50,000 - £80,000. |
| IT Service Manager | Oversee IT service management processes, ensuring alignment with organizational goals and industry best practices. | Key role in the UK, with a median salary range of £60,000 - £100,000. |
| IT Service Manager - ISO 20000 | Lead IT service management processes to achieve ISO 20000 certification, ensuring compliance with industry standards. | High demand in the UK, with a median salary range of £70,000 - £120,000. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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GLOBAL CERTIFICATE COURSE IN ISO 20000-1:2018 IT SERVICE MANAGEMENT AUDITOR TRAINING
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Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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