Certified Specialist Programme in Managing Customer Complaints on Social Media
-- viewing nowCustomer Complaints on Social Media The Customer Complaints on Social Media Certified Specialist Programme is designed for professionals who manage customer complaints on social media platforms. Learn how to handle customer complaints effectively, resolve issues efficiently, and maintain a positive online reputation.
2,012+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
Develop essential skills in social media listening, issue escalation, and resolution, as well as crisis management and communication strategies.
Understand the impact of social media on customer complaints and learn how to leverage social media analytics to inform complaint resolution.
Gain the knowledge and expertise to become a specialist in managing customer complaints on social media.
Take the first step towards becoming a certified specialist and start your journey today!
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
•
Understanding the Impact of Social Media on Customer Complaints - This unit will explore the role of social media in customer complaints, including the benefits and drawbacks of using social media to resolve complaints. •
Identifying and Analyzing Customer Complaints on Social Media - In this unit, learners will learn how to identify and analyze customer complaints on social media, including the types of complaints, common themes, and key issues. •
Developing a Social Media Complaint Handling Policy - This unit will cover the development of a social media complaint handling policy, including the importance of having a clear policy, key elements to include, and best practices for implementation. •
Managing Customer Complaints on Social Media: A Customer-Centric Approach - In this unit, learners will learn how to manage customer complaints on social media using a customer-centric approach, including active listening, empathy, and problem-solving. •
Effective Communication Strategies for Resolving Social Media Complaints - This unit will cover effective communication strategies for resolving social media complaints, including tone, language, and response times. •
Measuring and Evaluating the Effectiveness of Social Media Complaint Handling - In this unit, learners will learn how to measure and evaluate the effectiveness of social media complaint handling, including key performance indicators (KPIs) and metrics. •
Managing Social Media Complaints in a Crisis Situation - This unit will cover managing social media complaints in a crisis situation, including crisis communication, reputation management, and stakeholder engagement. •
Building a Social Media Complaint Handling Team - In this unit, learners will learn how to build a social media complaint handling team, including roles and responsibilities, training, and resources. •
Managing Customer Expectations on Social Media - This unit will cover managing customer expectations on social media, including setting realistic expectations, providing updates, and delivering on promises. •
Best Practices for Social Media Complaint Handling in a Multicultural Environment - In this unit, learners will learn best practices for social media complaint handling in a multicultural environment, including cultural sensitivity, language support, and diversity and inclusion.
Understanding the Impact of Social Media on Customer Complaints - This unit will explore the role of social media in customer complaints, including the benefits and drawbacks of using social media to resolve complaints. •
Identifying and Analyzing Customer Complaints on Social Media - In this unit, learners will learn how to identify and analyze customer complaints on social media, including the types of complaints, common themes, and key issues. •
Developing a Social Media Complaint Handling Policy - This unit will cover the development of a social media complaint handling policy, including the importance of having a clear policy, key elements to include, and best practices for implementation. •
Managing Customer Complaints on Social Media: A Customer-Centric Approach - In this unit, learners will learn how to manage customer complaints on social media using a customer-centric approach, including active listening, empathy, and problem-solving. •
Effective Communication Strategies for Resolving Social Media Complaints - This unit will cover effective communication strategies for resolving social media complaints, including tone, language, and response times. •
Measuring and Evaluating the Effectiveness of Social Media Complaint Handling - In this unit, learners will learn how to measure and evaluate the effectiveness of social media complaint handling, including key performance indicators (KPIs) and metrics. •
Managing Social Media Complaints in a Crisis Situation - This unit will cover managing social media complaints in a crisis situation, including crisis communication, reputation management, and stakeholder engagement. •
Building a Social Media Complaint Handling Team - In this unit, learners will learn how to build a social media complaint handling team, including roles and responsibilities, training, and resources. •
Managing Customer Expectations on Social Media - This unit will cover managing customer expectations on social media, including setting realistic expectations, providing updates, and delivering on promises. •
Best Practices for Social Media Complaint Handling in a Multicultural Environment - In this unit, learners will learn best practices for social media complaint handling in a multicultural environment, including cultural sensitivity, language support, and diversity and inclusion.
Career path
Certified Specialist Programme in Managing Customer Complaints on Social Media
Job Roles:
1. Customer Complaint Manager
Conduct thorough investigations into customer complaints, analyze data to identify trends and patterns, and implement effective solutions to resolve issues.
2. Social Media Manager
Develop and implement social media strategies to engage with customers, respond to complaints, and promote brand awareness.
3. Digital Marketing Specialist
Create and execute digital marketing campaigns to drive customer engagement, increase brand visibility, and resolve customer complaints.
4. Complaint Resolution Specialist
Collaborate with internal teams to resolve customer complaints, analyze data to identify root causes, and implement process improvements.
5. Customer Service Representative
Provide exceptional customer service, respond to customer inquiries, and resolve complaints in a timely and professional manner.
Statistics:
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Debug: False
Course fee
MOST POPULAR
Fast Track
GBP £149
Complete in 1 month
Accelerated Learning Path
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
Standard Mode
GBP £99
Complete in 2 months
Flexible Learning Pace
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
What's included in both plans:
- Full course access
- Digital certificate
- Course materials
All-Inclusive Pricing • No hidden fees or additional costs
Get course information
Earn a career certificate
CERTIFIED SPECIALIST PROGRAMME IN MANAGING CUSTOMER COMPLAINTS ON SOCIAL MEDIA
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
