Level 2 Certificate in Principles of Customer Service
London School of Planning and Management
Course Details
The Level 2 Certificate in Principles of Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This qualification covers topics such as understanding customer needs, effective communication, and resolving customer complaints. With a focus on practical skills and real-world scenarios, this course is ideal for those looking to enhance their customer service abilities and advance their career in this field. Enroll now to boost your customer service expertise and stand out in the competitive job market. About Level 2 Certificate in Principles of Customer Service
Are you looking to enhance your customer service skills and advance your career in the service industry? Look no further than our Level 2 Certificate in Principles of Customer Service course! This comprehensive program covers essential topics such as understanding customer needs, effective communication, and building customer relationships.
With a focus on practical skills and real-world scenarios, this course will equip you with the knowledge and confidence to excel in a customer service role. Whether you are just starting out in the industry or looking to upskill, this course is perfect for you.
Upon completion of the course, you will receive a nationally recognized Level 2 Certificate, opening up a world of opportunities in the customer service field. Don't miss out on this chance to take your career to the next level - enroll today!
Who is this course for?:The Level 2 Certificate in Principles of Customer Service is designed for individuals who are looking to develop their skills and knowledge in providing excellent customer service. This qualification is suitable for a wide range of learners, including those who are new to customer service roles or those who are looking to enhance their existing skills. Below is a breakdown of the target audience for the Level 2 Certificate in Principles of Customer Service:
| Target Audience | Description |
|---|---|
| Entry-level Customer Service Representatives | Individuals who are new to customer service roles and are looking to gain a solid foundation in customer service principles. |
| Experienced Customer Service Professionals | Customer service professionals who are looking to enhance their existing skills and knowledge to provide exceptional customer service. |
| Retail and Hospitality Staff | Employees working in retail or hospitality industries who interact with customers on a daily basis and want to improve their customer service skills. |
| Call Center Agents | Individuals working in call centers who handle customer inquiries and want to enhance their communication and problem-solving skills. |
Career Roles for Level 2 Certificate in Principles of Customer Service
Individuals who have completed the Level 2 Certificate in Principles of Customer Service have a range of career opportunities available to them. Here are some potential roles:
| Role | Description | Salary (GBP £) | Salary (EUR €) | Salary (USD $) |
|---|---|---|---|---|
| Customer Service Representative | Provide support and assistance to customers, handle inquiries and resolve issues. | 20,000 | 23,000 | 25,000 |
| Customer Service Manager | Oversee customer service operations, manage a team, and implement strategies to improve customer satisfaction. | 30,000 | 35,000 | 40,000 |
| Sales Associate | Assist customers with product selection, provide information, and process transactions. | 18,000 | 21,000 | 23,000 |
The programme is available in 2 duration modes:
- 6 months
- 9 months
- This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ OR;
- There are no formal entry requirements for this qualification.
Course content
| Module | Description |
|---|---|
| Module 1: Understanding Customer Service | This module covers the basics of customer service, including the importance of customer satisfaction, effective communication skills, and handling customer complaints. |
| Module 2: Building Customer Relationships | In this module, students will learn how to build strong relationships with customers, including techniques for gaining trust, managing expectations, and creating loyalty. |
| Module 3: Customer Service Strategies | This module focuses on developing effective customer service strategies, including understanding customer needs, setting service standards, and measuring customer satisfaction. |
| Module 4: Handling Difficult Customers | Students will learn how to effectively handle difficult customers, including de-escalation techniques, conflict resolution strategies, and maintaining professionalism under pressure. |
| Module 5: Customer Service in Different Industries | This module explores customer service practices in various industries, including retail, hospitality, healthcare, and more, to provide a comprehensive understanding of customer service across different sectors. |
Assessment: Assessment is via assignment submission
Fee structure
- 6 months - Accelerated mode @ GBP £1299
- 9 months - Standard mode @ GBP £999
Fee payment plans
6 months programme
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Accreditation
The qualification is delivered by London School of Planning and Management (LSPM) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
The Level 2 Certificate in Principles of Customer Service is a qualification designed to provide learners with the essential knowledge and skills needed to deliver excellent customer service. This course covers a range of topics, including understanding customer needs, communication techniques, handling complaints, and building positive relationships with customers. Here are some crucial facts about the Level 2 Certificate in Principles of Customer Service:
| Fact | Description |
|---|---|
| Qualification Level | Level 2 |
| Duration | Approximately 12 weeks |
| Assessment | Assessment is through a combination of written assignments, practical assessments, and observations |
| Accreditation | Accredited by Ofqual |
| Career Opportunities | Provides a solid foundation for a career in customer service roles |
The Level 2 Certificate in Principles of Customer Service is essential for individuals looking to excel in the field of customer service. This qualification provides learners with the necessary skills and knowledge to deliver excellent customer service, handle customer queries and complaints effectively, and build positive relationships with customers. Here is a breakdown of the key benefits of obtaining the Level 2 Certificate in Principles of Customer Service:
| Benefits | Description |
|---|---|
| Enhanced Customer Satisfaction | Learn how to meet customer needs and exceed their expectations, leading to increased customer satisfaction. |
| Improved Communication Skills | Develop effective communication skills to interact with customers professionally and positively. |
| Conflict Resolution | Learn how to handle customer complaints and conflicts in a calm and efficient manner. |
| Building Customer Loyalty | Understand the importance of building strong relationships with customers to foster loyalty and repeat business. |