Level 2 Diploma in Customer Service
London School of International Business
Course Details
Credits:60
| Course code:L2-DCS-IA
The Level 2 Diploma in Customer Service is designed to equip individuals with the skills and knowledge needed to deliver excellent customer service. This qualification covers topics such as understanding customer needs, communication techniques, and resolving customer complaints. By completing this diploma, you will enhance your employability and excel in roles that require strong customer service skills. Enroll now to kickstart your career in customer service!
About Level 2 Diploma in Customer Service
Are you looking to advance your career in customer service? Enroll in our Level 2 Diploma in Customer Service course to enhance your skills and knowledge in providing exceptional customer support. This comprehensive program covers a wide range of topics, including communication techniques, problem-solving strategies, and conflict resolution. With a focus on practical skills development, you will learn how to effectively handle customer inquiries, complaints, and feedback. Upon completion of this course, you will be equipped with the tools and techniques needed to excel in a customer service role. Take the next step in your career and enroll in our Level 2 Diploma in Customer Service course today!
Keywords: customer service, diploma, level 2, communication, problem-solving, conflict resolution, skills development, customer inquiries, complaints, feedback, career advancement. Who is this course for?:
The Level 2 Diploma in Customer Service is designed for individuals who are looking to develop their skills and knowledge in providing excellent customer service. This qualification is suitable for a wide range of learners, including those who are new to the customer service industry or those who are looking to enhance their existing skills. The target audience for the Level 2 Diploma in Customer Service includes: 1. Individuals who are looking to start a career in customer service 2. Customer service representatives who want to improve their skills and knowledge 3. Retail employees who interact with customers on a daily basis 4. Call center agents who handle customer inquiries and complaints 5. Hospitality staff who provide services to guests and customers Below is a table highlighting the key target audience for the Level 2 Diploma in Customer Service:
Overall, the Level 2 Diploma in Customer Service is ideal for individuals who are passionate about delivering exceptional customer experiences and are looking to advance their career in the customer service industry.
Career path:
Career Roles for Level 2 Diploma in Customer Service: Upon completion of the Level 2 Diploma in Customer Service, individuals can pursue various career roles in the customer service industry. Some of the potential job titles include: 1. Customer Service Representative: - Providing assistance and support to customers - Handling inquiries and resolving complaints - Ensuring customer satisfaction 2. Customer Service Advisor: - Offering product or service recommendations - Processing orders and payments - Providing information on company policies and procedures 3. Customer Service Coordinator: - Coordinating customer service activities - Monitoring customer feedback and satisfaction levels - Implementing strategies to improve customer experience 4. Customer Service Team Leader: - Supervising and guiding a team of customer service representatives - Setting performance targets and goals - Conducting training and development programs for team members 5. Customer Service Manager: - Overseeing the overall customer service operations - Developing and implementing customer service policies - Analyzing data and trends to improve service quality Here is a comparison of average annual salaries for these roles in GBP £, EUR €, and USD $:
Duration
Course content
Assessment: Assessment is via assignment submission
Fee structure
Fee payment plans
6 months programme
● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Accreditation
London School of International Business (LSIB)
By completing the Level 2 Diploma in Customer Service, individuals will be equipped with the necessary skills to excel in a customer service role and provide exceptional service to customers. This qualification is highly valued by employers and can open up a wide range of career opportunities in various industries.
The Level 2 Diploma in Customer Service is designed to equip individuals with the skills and knowledge needed to deliver excellent customer service. This qualification covers topics such as understanding customer needs, communication techniques, and resolving customer complaints. By completing this diploma, you will enhance your employability and excel in roles that require strong customer service skills. Enroll now to kickstart your career in customer service!
About Level 2 Diploma in Customer Service
Are you looking to advance your career in customer service? Enroll in our Level 2 Diploma in Customer Service course to enhance your skills and knowledge in providing exceptional customer support. This comprehensive program covers a wide range of topics, including communication techniques, problem-solving strategies, and conflict resolution. With a focus on practical skills development, you will learn how to effectively handle customer inquiries, complaints, and feedback. Upon completion of this course, you will be equipped with the tools and techniques needed to excel in a customer service role. Take the next step in your career and enroll in our Level 2 Diploma in Customer Service course today!
Keywords: customer service, diploma, level 2, communication, problem-solving, conflict resolution, skills development, customer inquiries, complaints, feedback, career advancement. Who is this course for?:
The Level 2 Diploma in Customer Service is designed for individuals who are looking to develop their skills and knowledge in providing excellent customer service. This qualification is suitable for a wide range of learners, including those who are new to the customer service industry or those who are looking to enhance their existing skills. The target audience for the Level 2 Diploma in Customer Service includes: 1. Individuals who are looking to start a career in customer service 2. Customer service representatives who want to improve their skills and knowledge 3. Retail employees who interact with customers on a daily basis 4. Call center agents who handle customer inquiries and complaints 5. Hospitality staff who provide services to guests and customers Below is a table highlighting the key target audience for the Level 2 Diploma in Customer Service:
| Target Audience | Description |
|---|---|
| Individuals new to customer service | Looking to start a career in customer service |
| Customer service representatives | Wanting to improve their skills and knowledge |
| Retail employees | Interact with customers on a daily basis |
| Call center agents | Handle customer inquiries and complaints |
| Hospitality staff | Provide services to guests and customers |
Career Roles for Level 2 Diploma in Customer Service: Upon completion of the Level 2 Diploma in Customer Service, individuals can pursue various career roles in the customer service industry. Some of the potential job titles include: 1. Customer Service Representative: - Providing assistance and support to customers - Handling inquiries and resolving complaints - Ensuring customer satisfaction 2. Customer Service Advisor: - Offering product or service recommendations - Processing orders and payments - Providing information on company policies and procedures 3. Customer Service Coordinator: - Coordinating customer service activities - Monitoring customer feedback and satisfaction levels - Implementing strategies to improve customer experience 4. Customer Service Team Leader: - Supervising and guiding a team of customer service representatives - Setting performance targets and goals - Conducting training and development programs for team members 5. Customer Service Manager: - Overseeing the overall customer service operations - Developing and implementing customer service policies - Analyzing data and trends to improve service quality Here is a comparison of average annual salaries for these roles in GBP £, EUR €, and USD $:
| Career Role | GBP £ | EUR € | USD $ |
|---|---|---|---|
| Customer Service Representative | £20,000 | €23,000 | $25,000 |
| Customer Service Advisor | £22,000 | €25,000 | $28,000 |
| Customer Service Coordinator | £25,000 | €28,000 | $31,000 |
| Customer Service Team Leader | £28,000 | €32,000 | $35,000 |
| Customer Service Manager | £35,000 | €40,000 | $45,000 |
The programme is available in 2 duration modes:
- 6 months
- 9 months
- This qualification is appropriate for Learners in the following age ranges: 16-18, 19+
There are no formal entry requirements for this qualification. OR;
Course content
| Module | Description |
|---|---|
| Module 1: Understanding Customer Service | This module covers the basics of customer service, including the importance of customer satisfaction, effective communication skills, and handling customer complaints. |
| Module 2: Building Customer Relationships | In this module, students will learn how to build and maintain positive relationships with customers, including techniques for building trust and loyalty. |
| Module 3: Resolving Customer Issues | This module focuses on strategies for resolving customer issues and complaints in a timely and effective manner, including conflict resolution techniques. |
| Module 4: Customer Service in Different Industries | Students will explore how customer service practices vary across different industries, and learn how to adapt their skills to meet the needs of diverse customer bases. |
| Module 5: Customer Service Technology | This module covers the use of technology in customer service, including CRM systems, social media platforms, and online chat support. |
Assessment: Assessment is via assignment submission
Fee structure
- 6 months - Accelerated mode @ GBP £1250
- 9 months - Standard mode @ GBP £950
Fee payment plans
6 months programme
● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Accreditation
London School of International Business (LSIB)
Key facts
The Level 2 Diploma in Customer Service is a qualification designed to provide individuals with the skills and knowledge needed to deliver excellent customer service. This diploma covers a range of topics, including understanding customer needs, communication skills, handling complaints, and building customer relationships. Here are some crucial facts about the Level 2 Diploma in Customer Service:
| Fact | Description |
|---|---|
| Duration | Typically takes around 12 months to complete |
| Assessment | Assessment is done through a combination of written assignments, practical assessments, and observations |
| Career Opportunities | Opens up opportunities in various customer service roles, such as customer service advisor, customer service representative, and customer service manager |
| Skills Developed | Develops skills in communication, problem-solving, conflict resolution, and customer relationship management |
| Entry Requirements | No formal qualifications required, but a good level of English and communication skills are recommended |
Why this course?
The Level 2 Diploma in Customer Service is essential for individuals looking to excel in the field of customer service. This qualification provides learners with the necessary skills and knowledge to deliver excellent customer service, handle customer queries and complaints effectively, and build strong relationships with customers. Here is a breakdown of the key modules covered in the Level 2 Diploma in Customer Service:
| Module | Description |
|---|---|
| Understanding Customer Service | Learn about the importance of customer service and how to meet customer needs and expectations. |
| Effective Communication | Develop communication skills to interact with customers professionally and effectively. |
| Handling Customer Queries and Complaints | Learn how to handle customer queries and complaints in a timely and efficient manner. |
| Building Customer Relationships | Understand the importance of building strong relationships with customers to enhance customer loyalty. |