Level 2 Diploma in Customer Service
London School of Planning and Management
Course Details
The Level 2 Diploma in Customer Service is designed to equip individuals with the skills and knowledge needed to deliver excellent customer service. This qualification covers topics such as understanding customer needs, communication techniques, and resolving customer complaints. With a focus on practical skills development, this course is ideal for those looking to enhance their customer service abilities and advance their career in various industries. Enroll today to boost your customer service skills and stand out in the competitive job market. About Level 2 Diploma in Customer Service
Welcome to our Level 2 Diploma in Customer Service course! This comprehensive program is designed to equip you with the essential skills and knowledge needed to excel in a customer service role. Whether you are new to the field or looking to enhance your existing skills, this course will provide you with a solid foundation in customer service principles and practices.
Throughout the course, you will learn how to effectively communicate with customers, handle challenging situations, and deliver exceptional service. You will also gain an understanding of the importance of customer satisfaction and how it impacts the success of a business.
Our experienced instructors will guide you through a range of topics, including customer service techniques, conflict resolution, and customer relationship management. By the end of the course, you will have the confidence and expertise to provide outstanding service to customers and contribute to the overall success of your organization.
Don't miss this opportunity to advance your career in customer service. Enroll in our Level 2 Diploma in Customer Service course today and take the first step towards a rewarding and fulfilling career!
Who is this course for?:The Level 2 Diploma in Customer Service is designed for individuals who are looking to develop their skills and knowledge in providing excellent customer service. This qualification is suitable for a wide range of learners, including those who are new to the customer service industry or those who are looking to enhance their existing skills. The target audience for the Level 2 Diploma in Customer Service includes: 1. Individuals who are looking to start a career in customer service 2. Employees who are currently working in customer service roles and want to improve their skills 3. Individuals who are looking to progress in their career and take on more responsibility in a customer service role Below is a table highlighting the key target audience for the Level 2 Diploma in Customer Service:
| Target Audience | Description |
|---|---|
| Individuals new to customer service | Those who are looking to enter the customer service industry and need to develop their skills and knowledge. |
| Existing customer service employees | Employees who are currently working in customer service roles and want to enhance their skills to provide better service. |
| Career-focused individuals | Individuals who are looking to progress in their career and take on more responsibility in a customer service role. |
Career Roles for Level 2 Diploma in Customer Service
Individuals who have completed the Level 2 Diploma in Customer Service have a range of career opportunities available to them. Below are some of the common roles along with their average salaries in GBP £, EUR €, and USD $:
| Career Role | Average Salary (GBP £) | Average Salary (EUR €) | Average Salary (USD $) |
|---|---|---|---|
| Customer Service Representative | 20,000 | 22,000 | 25,000 |
| Customer Service Supervisor | 25,000 | 28,000 | 32,000 |
| Customer Service Manager | 30,000 | 33,000 | 38,000 |
The programme is available in 2 duration modes:
- 6 months
- 9 months
- This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ OR;
- There are no formal entry requirements for this qualification.
Course content
| Module | Description |
|---|---|
| Module 1: Understanding Customer Service | This module covers the basics of customer service, including the importance of customer satisfaction, effective communication skills, and handling customer complaints. |
| Module 2: Building Customer Relationships | In this module, students will learn how to build and maintain positive relationships with customers, including techniques for building trust and loyalty. |
| Module 3: Resolving Customer Issues | This module focuses on resolving customer issues and complaints in a timely and effective manner, including strategies for de-escalating tense situations. |
| Module 4: Customer Service in Different Industries | Students will explore how customer service practices vary across different industries, and learn how to adapt their skills to meet the unique needs of each industry. |
| Module 5: Customer Service Technology | In this module, students will learn about the latest customer service technologies and how to leverage them to improve customer satisfaction and efficiency. |
Assessment: Assessment is via assignment submission
Fee structure
- 6 months - Accelerated mode @ GBP £1299
- 9 months - Standard mode @ GBP £999
Fee payment plans
6 months programme
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Accreditation
The qualification is delivered by London School of Planning and Management (LSPM) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
The Level 2 Diploma in Customer Service is a qualification designed to provide individuals with the skills and knowledge needed to deliver excellent customer service. This diploma covers a range of topics, including understanding customer needs, communication skills, handling complaints, and building customer relationships. Here are some crucial facts about the Level 2 Diploma in Customer Service:
| Fact | Description |
|---|---|
| 1 | The Level 2 Diploma in Customer Service is a nationally recognized qualification. |
| 2 | It is suitable for individuals working in a customer service role or looking to start a career in customer service. |
| 3 | The diploma covers essential customer service skills, such as communication, problem-solving, and teamwork. |
| 4 | Successful completion of the Level 2 Diploma in Customer Service can lead to career advancement opportunities. |
| 5 | The diploma is assessed through a combination of written assignments, practical assessments, and observations in the workplace. |
The Level 2 Diploma in Customer Service is essential for individuals looking to excel in the field of customer service. This qualification provides learners with the necessary skills and knowledge to deliver excellent customer service, handle customer queries and complaints effectively, and build strong relationships with customers. Here is a breakdown of the key modules covered in the Level 2 Diploma in Customer Service:
| Module | Description |
|---|---|
| Customer Service Principles | Understanding the importance of customer service and how to deliver exceptional service to customers. |
| Communication Skills | Developing effective communication skills to interact with customers professionally and efficiently. |
| Handling Customer Complaints | Learning how to handle customer complaints and resolve issues in a timely and satisfactory manner. |
| Building Customer Relationships | Understanding the importance of building strong relationships with customers to enhance customer loyalty and satisfaction. |